Terms and conditions

#ARRIVAL & DEPARTURE:#
We make every effort to ensure that your accommodation is available as soon as possible and no later than 5 p.m. We kindly ask you to provide us with an approximate arrival time. You must vacate your accommodation on the scheduled dates and times. Departure is between eight (8) and ten (10) o'clock at the latest. Late arrivals will incur additional reception fees. They are fifty (50) € for any unreported delay between six (6) p.m. and eight (8) p.m. Additional fees will be applied for arrivals after eight (8) p.m. Beyond ten (10) p.m., Made in Provence cannot guarantee reception and requires the tenant to arrange hotel room booking and inform the person in charge of reception to schedule an arrival appointment the next day. Under no circumstances can Made in Provence be held responsible for tenant delays, nor bear the costs incurred for hotel nights and meals if the tenant was unable to arrive at the vacation location at the scheduled times. Early arrivals are not accepted unless previously agreed upon with Made in Provence agency.

#SECURITY DEPOSIT: #
To facilitate your arrival and comply with current health standards, we use the secure online service SWIKLY, which allows you to deposit your security deposit online without affecting your bank ceiling. The deposit is mandatory to confirm your reservation and authorize key handover. The house must be returned by the tenant in perfect condition of maintenance and use, failing which the agency will deduct repair or maintenance work from the tenant's deposit. The amount will be blocked to cover damages that may be caused to movable objects or other items in the rented premises as well as various charges and consumption. This deposit cannot be considered as an advance payment of rent and will not accrue any interest. The security deposit will be refunded as soon as possible and within a maximum of 14 days if everything is in order at the time of departure. The security deposit will also be used in the following non-exhaustive cases, and if the tasks listed below have not been completed at the time of departure: - removal of household waste, - maintenance of kitchen facilities: - cleaning and storage of dishes as well as household utensils, - cleaning of the BBQ and oven, refrigerators emptied of all perishable food. These services are not included in the cost of final cleaning. However, it is possible to include an additional service if you do not wish to perform these tasks upon departure. Contact us, thank you. The deposit will be used to replace broken, missing, or damaged items as well as any house returned in an abnormally dirty condition and observed after the departure of the tenants, and which have not been discussed bilaterally on the day of departure for any reason whatsoever. If the security deposit is found to be insufficient, the tenant agrees to make up the difference. The refund of the security deposit cannot be considered as acknowledgment by the agency that no damage has been caused.

#INVENTORY:#
In the event that no inventory is established, Article 3 of the law of July 6, 1989 refers to the Civil Code: "if no inventory has been made, the tenant is presumed to have received them in good repair and must return them as such, unless proven otherwise" (art.1731). In the absence of an inventory, the tenant must check the inventory and inform the agency by email of any anomalies observed. Any claims concerning the rented property must be made in writing within forty-eight (48) hours following entry into the premises. In the absence of any disputes, the inventory will be deemed to be in conformity and accepted without reservation; no claims will be considered.

#RESERVATION AND PAYMENT: #
The prices indicated are inclusive of VAT in euros, considering the VAT rate in force on the day of booking. The price includes agency commission, management fees, and exit cleaning fees. Included in the rent: - occupation of the accommodation for the specified period - maintenance of the pool (minimum 1x/week) and garden. - water and electricity consumption, - all household linen as well as bath and pool towels. The tourist tax is mandatory and will be calculated based on the location of the house, its classification, capacity, and the number of adults present. It will be added to the rental amount and due upon settlement of the balance to be remitted to the Public Treasury. Optional fees such as insurance will be fully payable at the time of booking. As for additional services, they will be subject, if necessary, to direct billing. At the time of signing the contract, a deposit of twenty-five (25) % of the total amount is required. The balance must be paid in full thirty (30) days before entry into the premises. The security deposit must also be paid in full no later than fourteen (14) days before arrival at the rental. The entire amount will be payable in euros. The exchange rate is borne by the tenant. The full amount of the stay must be paid for any rental occurring within less than thirty (30) days. Exception in the case of a late booking (less than one month before the departure date): the full amount of the stay is required at the time of booking. Interruption of stay: any early departure shall not modify the previously agreed rental amount.

- **ADMINISTRATIVE FEES:**
Each reservation is subject to administrative fees of one hundred (100) € per stay. These administrative fees will only be refunded if the cancellation is made by Made in Provence or in case of force majeure.

- **PRICE REDUCTION - PROMOTIONAL OPERATIONS:**
If you are eligible for a price reduction under a promotional operation, you must claim it at the time of booking by indicating the promotion code in the designated box ("promo code"). Once the booking confirmation has been issued, the tenant can no longer claim any reduction.

#RULES OF PROCEDURE:#

In the context of their reservation and stay, the tenant undertakes to behave reasonably and adopt a friendly attitude towards the staff, to respect the tranquility of the rented premises, and not to cause any disturbance to the neighborhood. Failure by the tenant and their guests to comply with the provisions of the internal regulations, or behavior contrary to public order or good morals, may lead to the interruption of the stay without any refund or compensation being claimed.
The premises currently rented must not, under any circumstances, be occupied by a number of people greater than indicated in the contract, except with the agreement of the owner or their representative. In this case, the owner or his representative may, if desired, demand an additional rent or refuse entry to the rental.

The setting up of tents and the parking of caravans or motorhomes are strictly prohibited.

Under penalty of termination, the tenant may not in any case sublet or assign their rights under this agreement without the express consent of the owner or his representative; they must occupy the rented premises in a respectable manner and may not store any furniture, except for linen and small items.

Smoking is strictly prohibited inside the house. Outside, we kindly ask you to dispose of your cigarette butts in an ashtray or directly in the trash. Beware of FYER!

The tenant must absolutely refrain from throwing objects that could obstruct the pipes and septic tanks into sinks, bathtubs, bidets, sinks, toilets, etc., failing which they will be liable for the costs incurred for the restoration of service or emptying of these appliances.
In case of absence, even temporary, the tenant must close the umbrellas and properly block the shutters (essential in case of Mistral), activate the alarm if necessary. On departure, the tenant must carefully close the premises, return the keys to the agency or the expressly delegated person.
If the keys are inadvertently taken away, the tenant must notify the agency and return them immediately, at his own expense, by Chronopost or special express service.

The tenant agrees to allow service providers to intervene for the maintenance of the garden, pool, and house.

Made in Provence cannot be held responsible for inconveniences, drawbacks, malfunctions, all types of nuisances, or damage to the rented property and its equipment, such as those due to force majeure and/or unforeseen weather conditions. All agricultural activities, public events, or other work- and construction sites cannot be opposed to the agency without exception because they inconvenience residents, whether they have rented through Made in Provence or not. The same applies if the person or company responsible for the maintenance and management of the rented property and its equipment has not properly performed their work.

The tenant must report any interruption in the operation of the services to the agency. The agency will act promptly but declines all responsibility for any delay in carrying out necessary repairs. In this regard, the tenant may not claim any reduction in rent or compensation. For any renewal of mobile objects or other items filling the rented premises, the owner is subject to availability and logistics constraints. Therefore, in case of supply delay or intervention by a service provider, no liability can be held against the agency Made in Provence or the owner.


- **SWIMMING POOLS:**

The pool has a functioning safety system that meets current safety standards. At the time of taking possession of the rental, the pool protection system will be explained to the tenant. As no device is 100% reliable, children may only access the pools under the supervision of parents/legal guardians or other adults authorized by them. Children remain under their supervision and responsibility. Under no circumstances may the tenant interfere with the technical room and modify its installations and parameters. As water quality is essential for a smooth stay, it is strictly forbidden to interrupt the properly programmed filtration. A shower before entering the pool is highly recommended.

- **PETS:**

Pets may be admitted in some houses subject to prior agreement and compliance with basic hygiene rules and the house rules. An additional amount will be required at the time of booking. Failing this, the owner may refuse access to the rental. The tenant must bear the costs of caring for their animal at a specialized organization without claiming any reimbursement or compensation.



- **SUSTAINABLE TOURISM AND ENVIRONMENTAL CHARTER:**

Energy savings, proper water management, waste sorting, and local consumption are everyone's responsibility. We also count on each of you so that every small gesture becomes a big one for our environment.
In France, recycling instructions depend on municipalities. Be sure to throw your waste into the appropriate containers. Waste sorting information will be mentioned in the welcome booklet of the rental. If not, we kindly ask you to inquire from the person in charge of your welcome. Support our local producers and prefer seasonal products: you can find the list of markets in the area in your welcome booklet. Water is a rare and precious commodity. On vacation as at home, keep your good habits. Water management is a major future challenge. Residents and vacationers depend on it, as do agricultural and economic activities. Try to be attentive to your consumption now so that everyone can benefit. The use of household appliances and air conditioning must be responsible. We kindly ask you to keep the windows closed if the air conditioning or heating is on during the winter period; to turn off the lights when leaving a room; to unplug appliances when leaving. Excessive consumption will be charged. The planet thanks you!


- **INTERNET USE CHARTER:**


Reminder of the HADOPI law: "The tenant who has access to the internet undertakes not to use this access for the purpose of reproducing, representing, making available or communicating to the public works or objects protected by copyright or neighboring rights, such as texts, images, photographs, musical works, audiovisual works, software, and video games, without authorization. The user is informed that file-sharing software, when connected to the internet, can automatically make downloaded files available. If file-sharing software has been used to download protected works, it is therefore preferable to disable it. The tenant is also required to comply with the security policy defined by the owner as well as the rules for using the network and computer equipment."
This charter aims to define the rules for the use of the WiFi connection. It specifies in particular the responsibilities of users, in accordance with legislation and in order to allow normal and optimal use of this Internet service. The network offers people with a mobile device equipped with WiFi the possibility to connect to the Internet for free. Access is reserved for persons with a rental agreement and only during the rental period. Rules of use: Each user is legally responsible for the use they make of this connection. They undertake to respect the rules of computer ethics and in particular:
• not to disclose the network password to others
• to report any problem with the equipment to the rental manager
• to use the means at their disposal in accordance with the laws and regulations in force, and in particular:
• not to consult racist, pedophile, or hate-inciting and violent websites.
• not to commit crimes and hacking acts infringing on the rights of others and the security of individuals.
• not to intentionally perform operations that could have the following consequences: masking their true identity
• altering, modifying data, or accessing information belonging to other users of the network
• interrupting or disrupting the normal operation of the network or one of the systems connected to the network.
• modifying or destroying information on one of the systems
• connecting or attempting to connect to a site without authorization. Since internet access is provided free of charge, no reduction in rent will be considered in the event of non-functioning or partial functioning."

#JOINT AND INDIVISIBLE CLAUSE:#
The undersigned tenants, referred to as "the TENANT", expressly acknowledge that they have jointly and severally committed themselves, and the landlord has only consented to grant this contract based on this joint and several co-ownership, and would not have consented to this rental to only one of them. If one co-owner gives notice and vacates the premises, they shall remain in any case liable for the payment of rents and accessories, and, more generally, for all obligations of the lease in force at the time of the notice, and its consequences, including occupancy compensation and any amounts due for restoration work.

#PERSONS WITH REDUCED MOBILITY:#
Under certain conditions and in certain houses, persons with reduced mobility may be accommodated. However, to determine availability and ensure the best possible welcome, the Customer is requested to inform Made in Provence at the time of booking.

#INSURANCE:#
The lessee is required to ensure the accommodation he/she has rented. Therefore, he/she must check whether his/her main home insurance policy provides for holiday extension. If not, he/she must contact his/her insurance company and request an extension of coverage or take out a separate contract under holiday clauses. Since the concept of civil liability varies from one country to another, and since our agency cannot be held responsible for accidents, injuries, losses, thefts, etc..., we ask you to ensure that you have multi-risk insurance coverage. Your signature on this rental agreement confirms that you are indeed covered by such insurance.

#MEDIATION:#
Made In Provence informs the client that, within the framework of the relationship between the consumer and the professional, he/she may resort to a mediation device, in accordance with the provisions of the Consumer Code, with the mediator: MEDIMMOCONSO: 1 Allée du Parc de Mesemena – Bât A – CS 25222 – 44505 LA BAULE CEDEX or at the following email address: contact@medimmoconso.fr

#TERMINATION:#
In the event of non-payment on the due dates or non-performance of any clause of this commitment and forty-eight (48) hours after an unsuccessful formal notice, the owner or his agent may demand the immediate termination of this agreement, and the tenant must vacate the premises upon a simple order of the summary judge.

#JURISDICTION:#
For the execution of this agreement, the undersigned party’s elect domicile at the agency's offices and agree that, in case of dispute, the competent court shall be that of the jurisdiction where the rented premises are located. Any possible cost must be borne by the lessee.